News: Healthcare leadership survey identifies 2013 priorities

January 17, 2013

Improving patient experience and satisfaction topped the list of healthcare leadership priorities, according to a new survey by HealthLeaders Media Intelligence Unit. The survey garnered more than 800 respondents, 54% of whom identified patient satisfaction as their No. 1 priority followed by clinical quality (48%) and cost reduction and process improvement (45%).

“With the introduction of value-based purchasing and its link to HCAHPS, the federal Centers for Medicare & Medicaid Services has certainly turned up the heat to transform patient satisfaction from a marketing opportunity to a meaningful measure with clear fiscal implications,” the report states.

In fact, 64% consider value-based purchasing their organization’s greatest opportunity, just behind health information exchanges (78%). Conversely, the survey identified reduced reimbursements as the near-unanimous choice for the greatest threat facing organizations (92% chose it), seconded by physician shortages (76%).

The 2013 Industry Survey provides a quick illustration CDI professionals can use to gauge the high-level interests of their facility managers.

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