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2020 CDI Leadership Council Research Series: Takeaways for All CDI Professionals

Today’s CDI leaders juggle many priorities at once, balancing CDI departmental needs and bandwidth against the needs and goals of the broader organization.

While traditional chart reviews and physician engagement remain central to CDI’s work and leaders’ concerns, CDI departments have expanded into other arenas such as quality reviews, alternative settings, and denials management. Leaders are tasked with the difficult challenge of monitoring and tracking the department’s success in all of these new areas and balancing often competing priorities.

In collaboration with 3M Health Information Systems, ACDIS issued a survey in January2020 to members of the ACDIS CDI Leadership Council. Its purpose was to gather data on the key performance indicators (KPI) CDI leaders monitor and put stock in, how CDI departments and professionals engage physicians, and the ways in which CDI programs impact quality measures.

After conducting the survey, ACDIS convened three 70-minute panel sessions with Council members to review and interpret the survey results and share proven best practices from their own organizations. Following is a summary of the findings and highlights.