Certification update: Important update regarding closure of testing sites administering CCDS/CCDS-O exams

CDI Blog - Volume 13, Issue 18

At ACDIS our thoughts are with you, our members, at this time of national emergency due to the COVID-19 outbreak. We know many of you are doubly impacted by the situation with both personal and professional concerns. We want you to know that we are monitoring the situation and adjusting programs and policies as needed.

For those of you who have registered for a certification exam, our testing partner, PSI, announced yesterday the temporary closure of their owned and operated physical test centers in the United States starting end of day, March 20, until April 13.

Please see the announcement from the CEO of PSI by clicking here.

If you are scheduled for a CCDS or CCDS-O exam, please visit the PSI website at https://www.psionline.com/ to reschedule. Please be aware that the PSI website is currently slow to load due to heavy traffic.

Effective immediately, candidates can reschedule up to and including the day of testing at no penalty and with no documentation required. In most cases, candidates can reschedule their examinations on-line and PSI encourages you to do so. If you opt to reschedule through PSI’s candidate support call center, you may experience longer than usual wait times under the current circumstances. Call Centers are open 5:30 a.m. to 8:00 p.m. PDT Monday through Friday, and 7:00 a.m. to 3:30 p.m. PDT Saturday and Sunday.

If you have any other concerns related to your membership or an existing credential, please call our customer service staff at 800-650-6787. We are here to support you in your professional goals during this challenging time.

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