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Council member Q&A: Collaborating with utilization management

Q: We are looking for ways to have our CDI and utilization management (UM)/utilization review (UR) teams work more closely and possibly cross-train the team members. Does anyone currently work closely with the utilization management department or have cross-trained employees? Does anyone complete UM and CDI reviews simultaneously? If so, what do the workflows look like for these individuals? 

 

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