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Extending CDI’s reach: Denials management

By Janie L. Brown, RN
Denied. It’s a word that no one wants to hear in any context. In healthcare, it’s a heavily weighted word. It means that, in spite of our best efforts to provide excellent care to our patients and to document that care appropriately, we are not receiving payment for services rendered. It means that, somewhere along the way, we may have dropped the ball.

 

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